Thank you for choosing Topsimmy. We take great care in preparing and shipping your order, and we want to ensure your shopping experience is as smooth as possible. Please read our shipping policy for more information about our shipping process, rates, and delivery times.

Processing Time

  • Order Processing: Once your order is placed, it typically takes 1-3 business days to process and prepare for shipment. This includes order verification, quality checks, and packaging.
  • Custom or Personalized Items: If your order includes custom or personalized items, processing may take longer. Please allow an additional 3-5 business days for production and preparation.

Shipping Methods and Delivery Times

We offer various shipping options to ensure your order arrives in a timely manner. Delivery times vary depending on your location and the shipping method chosen:

  • Domestic Shipping (within Vietnam):
    • Standard Shipping: Estimated delivery time of 5-7 business days.
    • Expedited Shipping: Estimated delivery time of 2-3 business days.
    • Priority Shipping: Estimated delivery time of 1-2 business days.
  • International Shipping:
    • Standard International Shipping: Estimated delivery time of 7-21 business days, depending on the destination country.
    • Expedited International Shipping: Estimated delivery time of 5-10 business days.

Please note that delivery times are estimates and may vary depending on factors such as weather conditions, holidays, and customs processing.

Shipping Rates

Shipping rates are calculated based on the weight and size of your order, as well as the destination. The exact shipping cost will be displayed at checkout before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $150 within Vietnam.
  • International Shipping: International shipping rates are calculated at checkout based on the destination and package size.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package’s progress through the carrier’s website. Please allow 24-48 hours for the tracking information to update.

Shipping Delays

While we strive to ensure timely delivery, certain factors may cause shipping delays, including:

  • High volume of orders during peak seasons (e.g., holidays).
  • Weather conditions or natural disasters.
  • Carrier delays or issues with customs (for international orders).
  • Incorrect or incomplete shipping information provided at checkout.

If your order is delayed, please reach out to our customer service team at namp.1911@gmail.com, and we will assist you in tracking down your package.

Shipping Restrictions

  • P.O. Boxes: We are able to ship to P.O. Boxes, but please ensure that your shipping address is correct to avoid any delays.
  • International Orders: Please note that customers are responsible for any customs duties, taxes, or import fees that may apply to international shipments. These charges are determined by the destination country and are the responsibility of the recipient.

Lost or Stolen Packages

Once your order is marked as delivered by the carrier, we are no longer responsible for the package. If your package is lost or stolen after delivery, please contact the carrier directly for assistance. If there are any issues, we will do our best to assist you, but we cannot offer refunds for lost or stolen packages once they have been marked as delivered.

Contact Us

If you have any questions or concerns about shipping, or if you need assistance with tracking your order, please don’t hesitate to contact us at namp.1911@gmail.com. Our customer service team is happy to help!

Thank you for shopping with Topsimmy. We appreciate your business and look forward to delivering your order!